Terms & Conditions

Introduction

Reciprocal trust, courtesy and respect are the hallmarks of the solicitor-client relationship. Within that relationship, the client looks to the solicitor for expertise, education, sound judgement, protection, advocacy and representation. Our responsibility is to supply those skills.

In return the solicitor expects the client to fulfil the following responsibilities:

• The client is expected to treat the solicitor and the solicitor's staff with courtesy and consideration.
• The client's relationship with the solicitor must be one of complete candour and the lawyer must be apprised of all facts or circumstances of the matter being handled by the solicitor even if the client believes that those facts may be detrimental to the client's cause or unflattering to the client.
• The client must honour the fee arrangement as agreed with the solicitor, in accordance with law.
• All bills for services should be paid promptly.
• The client may withdraw from the solicitor-client relationship at any time subject to paying any outstanding bills or other charges, and, in certain circumstances, subject to court approval.
• Although the client should expect that his or her correspondence, telephone calls and other communications will be answered within a reasonable time frame, the client should recognise that the lawyer has other clients equally demanding of the solicitor's time and attention.
• The client should maintain contact with the solicitor, promptly notify the solicitor of any change in telephone number or address and respond promptly to a request by the solicitor for information and co-operation.
• The client must realise that the solicitor need respect only legitimate objectives of the client and that the solicitor will not advocate or propose positions which are unprofessional or contrary to law or the Solicitor's Code of Professional responsibility.
• The solicitor may be unable to accept a case if the solicitor has previous professional commitments which will result in inadequate time being available for the proper representation of a new client.
• A solicitor is under no obligation to accept a client if the solicitor determines that the cause of the client is without merit, a conflict of interest would exist or that a suitable working relationship with the client is not likely.

Client Care

It is a current professional requirement that all clients receive certain information concerning our practice and the persons dealing with their matters. For that information please go to "About Us" page

DISCLAIMERS AND WARNING NOTES

• The web pages in this site contain information about Sayer Moore & Co's office, staff and legal services. Nothing in these pages is to be taken as constituting legal advice.
• All documents prepared, notes and the total content of this internet site deal only with the law as it appertains to England and Wales.
• All services supplied under this site are supplied on the basis that the user/client has read all relevant parts of the site.